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Refund Policy

Last updated: June 15, 2026

60-day money-back guarantee.
If you're not fully satisfied, contact us within 60 days of receipt, send the jars back to us — even if empty — to the return address listed below, and we'll refund the full purchase price. Return shipping costs remain your responsibility.

1. Guarantee Period

You have 60 days from receipt of your order to request a refund if the product isn't right for you.

2. How to Request a Refund

Write to us at help@ere-max.site or call +1 202-232-4047 with your order number.
Our team will provide you with a Return Merchandise Authorization (RMA) number within 24 to 48 business hours.
Send the jars (even if empty) to our warehouse at the address below, writing your RMA number on the package.
Once we receive and verify the package, we process your refund.

3. Return Address

All returns must be shipped to:

EreMax™ Returns
19655 E 35th Drive, Suite 100
Aurora, CO 80011
United States

You must request your RMA number before shipping: packages received without an authorization number cannot be identified or refunded.

4. Refund Timeline

Refunds are processed within 5 to 10 business days after we receive your return, to the payment method used for your order.

5. Return Shipping Costs

Return shipping costs are the Customer's responsibility. They are not refunded, and the original shipping fees are not refunded either. The only exception: if the error is on our part (defective product, wrong item, or shipping error), we cover the return shipping costs in full and refund the entire order, including shipping.

6. Damaged or Incorrect Products

If you receive a damaged or incorrect product, contact us within 48 hours with a photo at help@ere-max.site: we'll send you a replacement or refund you immediately, with no return shipping cost to you.

7. Contact

Questions about your refund? Write to us at help@ere-max.site, call +1 202-232-4047 (Mon.–Fri., 9am–6pm CET), or visit our contact page.

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